Pinnacle Insurance plc information

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Modern Slavery and Human Trafficking Statement for Pinnacle Insurance plc

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Modern Slavery and Human Trafficking Statement
31 Dec 2023
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Solvency Financial Condition Reports for Pinnacle Insurance plc

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Solvency and Financial Condition Report 2023 (“SFCR”)
31 Dec 2023
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SFCR Annex 2023
31 Dec 2023
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Solvency and Financial Condition Report 2022 (“SFCR”)
31 Dec 2022
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SFCR Annex 2022
31 Dec 2022
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Solvency and Financial Condition Report 2021 (“SFCR”)
31 Dec 2021
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SFCR Annex 2021
31 Dec 2021
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Solvency and Financial Condition Report 2020 (“SFCR”)
31 Dec 2020
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SFCR Annex 2020
31 Dec 2020
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Solvency and Financial Condition Report 2019 (“SFCR”)
31 Dec 2019
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SFCR Annex 2019
31 Dec 2019
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Solvency and Financial Condition Report 2018 (“SFCR”)
31 Dec 2018
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Solvency and Financial Condition Report 2017 (“SFCR”)
31 Dec 2017
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Annual Reports and Financial Statements for Pinnacle Insurance plc

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Annual Reports and Financial Statements 2023
31 Dec 2023
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Annual Reports and Financial Statements 2022
31 Dec 2022
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Annual Reports and Financial Statements 2021
31 Dec 2021
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Annual Reports and Financial Statements 2020
31 Dec 2020
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Annual Reports and Financial Statements 2019
31 Oct 2019
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Annual Reports and Financial Statements 2018
31 Dec 2018
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Annual Reports and Financial Statements 2017
31 Oct 2017
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Gender Pay Gap Reports

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Gender Pay Gap Report 2023
31 Dec 2023
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Gender Pay Gap Report 2022
31 Dec 2022
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Gender Pay Gap Report 2021
31 Dec 2021
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Gender Pay Gap Report 2020
31 Dec 2020
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Complaints

We're committed to all our pet parents, but understand that sometimes things happen that can leave you frustrated. Your complaints are important to us. We want to provide a high-quality service to you as our customer and to learn from your experiences to improve our service to all our customers.

To raise your complaint, we need as much information as possible about the issue and how you would like us to resolve it.

Phone: 0344 543 1035

Email: complaints@pinnaclepetuk.com

Address: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX

We aim to resolve all issues within four working days. We will send you a summary resolution communication to confirm that we believe your complaint to be resolved.

However, if we cannot resolve your issue within four working days, we will send you a letter to formally acknowledge your complaint. We will keep you updated on our progress and contact you if we require additional information. We aim to resolve all issues within eight weeks of receiving your complaint as required by the Financial Conduct Authority. Once we have completed our investigation, we will respond to you with our final decision.

If you are unhappy with the final decision and have new information which could affect your complaint, please contact us. If you do not have any additional information and disagree with our decision, you can contact the Financial Ombudsman Service. You must do this within six months of the date of our summary resolution communication or final decision letter.

Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Phone: 0800 023 4567 / 0300 123 9123

Website: www.financial-ombudsman.org.uk

If you contact the Financial Ombudsman Service after six months has elapsed, they will not have our permission to consider your complaint unless the delay results from exceptional circumstances.


Complaints Publication Report January 2024 - June 2024
29 Jun 2024
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